Shipping & Returns


Shipping Information

 

*All items will be shipped within 1-3 business days from the receipt of payment, excluding holidays. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself. 

*All Domestic and international orders ship USPS priority. For domestic orders we charge a flat rate of $15 and $35 for all international orders. Please note: A Signature is required upon delivery of all orders. Otherwise your order may be returned back us and you will be responsible for any further shipping fees. 

*Orders are fulfilled Monday-Friday. Please allow 1-3 business days for your order to be prepared. 

*Please allow up to 5 business days for your order to be shipped during sales. Ex; Black Friday & Holiday sales. 

*You will receive tracking information the day your order is shipped. Please allow 24 hours for you tracking information to update.

*Please exclude processing time when calculating your packages date of arrival. Delivery time starts 24 hours after your tracking information is received. 

*We are only able to ship to the address provided during checkout.

 

 

INTERNATIONAL ORDERS

 

*All international packages may require addition processing time.  

*House of Chic is not responsible for addition shipping and/or custom charges incurred by customer when importing goods. 

*If package is returned to HOC due to unpaid charges. We will not issue a refund and reshipment charges will apply. 

 

ALL ORDERS ARE FINAL

 

*If the wrong address is entered at checkout and the package is returned back to us, there will be a reshipment fee of $7 due prior to reshipment. 

*Once a item has shipped we are unable to make charges to shipping address. In this case, please contact USPS to make any address changes. 

*We are unable to process refunds for items sent to an address that was provided upon checkout that was incorrect. 

*If your tracking information stated “notice left” please contact USPS to reschedule delivery before 14 days. Otherwise your item will be returned back to us. 

*If your tracking information states delivered and you believe this to be a error. Please contact your local post office. 

 

REROUTED PACKAGES 

 

*Please note; we do not manually input addresses. Shipping addresses are exported from one database to another. Please insure shipping address is correct upon receiving tracking information. 

*If a address error is made. Please email HOC within 8 hours of conformation email. Once orders are processed for shipment. No changed can be made. 

*If your order is retuned back to us and you choose not to pay your reshipment fee a refund will not be processed. 

*You will be contacted via email when your rerouted package is delivered and processed into a warehouse. 

 

 

RETURNS

*House of Chic offers returns for store credit ONLY ( NO REFUNDS NO EXCEPTIONS).

*Once orders are placed no changes or cancellations can be made. Customers must contact us within 7 days of receiving order to receive store credit. After the 7th day the item is considered final sale. 

*Please note: store credit based on return does not include shipping charges, unless the return was a result of House of Chic's error.  Swimwear and Accessories are Final Sale. Please allow 7-10 business days for your return to be processed. Please email Returns@houseofchic.la to request to return.